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Private Policy

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Introduction

www.manis-h.com is owned by Manis-h 2013 A / S, CVR-No. 35033602, Tønballevej 13, 7130 Juelsminde, Tel. +45 45708030.

These sales and delivery terms apply to purchases of goods at www.manis-h.com for delivery in Denmark, except for Greenland, the Faroe Islands and non-brooked islands, unless expressly agreed otherwise.

 

Ordering and payment

www.manis-h.com is open 24 hours a day, so you can almost always shop. However, we may close the store due to maintenance. You can only make purchases when the store is open and available.

You should expect a delivery time of 1-4 business days on products in white or anthracite as well as all fabrics and mattresses. If you order custom products or our beautiful colors, expect a delivery time of approximately 3 weeks, as these are customized and produced exactly according to your wishes.

To shop at www.manis-h.com, you must be 18 years old and in possession of a valid credit card that we accept. If you have not reached the age of 18, you can still purchase items if you have obtained your guardian's acceptance or otherwise have the legal right to sign up.

You choose the items you want to buy and put them in the "shopping cart". You can right up to the actual ordering date correct in the contents of the shopping cart, and you can check the content and the price of the goods on a regular basis.

Any additional payments for eg freight and debit card fees will only be calculated immediately before you are ready to pay.

When you are ready to order, click on "To checkout", where you enter your name, address, email, phone number, form of payment and choose delivery form.

You can change content in the shopping cart until you confirm your purchase by clicking the "Accept and Pay" button. Then your order goes to www.manis-h.com.

Receipt for receipt of order and order confirmation

Once you have ordered an item with us, you will receive a receipt for our receipt of your order. However, a binding purchase agreement has only been made once you have received an order confirmation from us.

You can pay with the following cards and payment solutions:

Card

MasterCard

Maestro

Diners Club

American Express

JCB

PayPal

14-days right of withdrawal

When you shop online and at www.manis-h.com, you usually have 14 days of cancellation, where you can inform us that you regret the purchase and then return the item to us.

You are also ensured a nationwide exchange, return and warranty scheme. All items in the online shop can be exchanged or returned within 14 days, if the item is unused, in original packaging and invoice can be displayed.

Items purchased on www.manis-h.com, which have been tried, opened or otherwise not in new and original condition, must be returned to www.manis-h.com as per the applicable trading terms described below.

The right of cancellation expires on the day you received the item. If the deadline expires on a public holiday, Saturday, constitution, Christmas eve or New Year's Eve, the deadline for the following day is extended. In the case of multiple items ordered in one order, but delivered individually or a product delivered in multiple lots, the period runs from receipt of the last item or lot.

After receiving, you must handle the goods in a way so that you can determine the nature, characteristics and the way in which they work.

On some items there is no right of withdrawal or you may lose your right of withdrawal. It will be apparent from the description of goods where the right of withdrawal does not apply, for example, because of the nature of the item or where you can tell your withdrawal right by breaking seals.

In order to make the cancellation right, you must inform us within 14 days of receipt of the item by unambiguous statement. This is done at www.manis-h.com, after which you will receive a return form to accompany the item.

Return

If you regret the purchase, the goods must be returned to:

Manis-h 2013 A / S

Att .: Online

Tønballevej 13

7130 Juelsminde

When returning, please ensure that the goods are properly wrapped. You own the responsibility for the package / goods until we receive it. Therefore, save mail and possibly. track and trace number.

You must pay the cost of returning the item yourself when you regret.

IMPORTANT

We expect you to ship the goods as soon as possible after you have notified repentance and you must return them within 14 days after you have regretted

Note! We do not receive packages sent per. COD.

Documentation for your purchase and return form

You must enclose a copy of the order confirmation or other documentation for your purchase, as well as the returned return form.

Refund

When we receive the item, we will check it and you will be refunded the amount you have paid to us at the time of purchase.

The amount will always be transferred to the same payment method with which you paid the purchase. For example, if you have paid with a card, the purchase amount will be returned to the payment card you used to purchase.

NOTE:

You may lose your purchase amount, in whole or in part. This happens if the value of the product is impaired because

You really have taken the product into use,

it has been damaged while you were in charge of it,

You have handled the item differently than was necessary to determine the nature, characteristics, and manner of the goods.

You have not followed the restrictions on the right of withdrawal resulting from sealing, item type, etc.

Complaint - If something is wrong with the item

Your purchase covered by the Purchase Act - including 2 years of warranty in case of defects etc. This means that you can either get a defective item repaired, exchanged, the money back or refusal in the price, depending on the specific situation.

Obviously, it is a requirement that the complaint is justified and that the defect has not arisen as a result of an incorrect use of the product or other damaging behavior.

You must contact us within "reasonable time"

You must advertise within "reasonable time" after you have discovered the defect of the item. We recommend that you advertise as quickly as possible and within 2 months after the error was detected.

You can advertise by contacting us by mail to info@manis-h.com or by telephone at +45 45708030

Depending on the specific situation, you will receive further instructions.

The item must be sent to:

Manis-h 2013 A / S

Att .: Online

Tønballevej 13

7130 Juelsminde

 

When you return the item, please ascertain as much as possible what the problem is.

For legitimate claims, we will refund reasonable shipping costs

If your claim is warranted, we will naturally refund your reasonable shipping costs to ship the item back to us. If not, you will have to pay all transport costs, including our freight costs for return of the item after examination.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. You own the responsibility for the package / goods until our receipt. Therefore, save mail receipt incl. Information on shipping costs and, if applicable, track and trace number.

Note! We do not receive packages sent per. demand or the like.

Privacy

In order to shop at www.manis-h.com, you must provide at least the following information:

Name

Address

Email address

Telephone / mobile number

The above data is stored with information about which items you have purchased for 5 years from the end of the fiscal year to which the information relates, cf. section 10 of the Public Administration Act, after which the information is deleted.

If you have created a login to be able to do self-service with us, your personal information and order information will not be deleted unless you ask us.

Information is not disclosed or sold to third parties unless this happens in connection with a restructuring or a full or partial sale of the company. Possible disclosure in such a situation will be in accordance with the personal data law currently in force.

As a customer you have the opportunity to gain insight into our registration of data about you and you may object to a registration in accordance with the rules on this in the Personal Data Processing Act and inquiry in connection with this being addressed to Manis-h 2013 A / S via e-mail info@manis-h.com

Cookies

By using www.manis-h.com you agree that we use cookies. A cookie is a small data file that we put on your computer to keep track of what happens during your visit and to recognize the computer. A cookie is not a program and does not contain viruses.

Law and jurisdiction

Purchases of goods at www.manis-h.com are subject to Danish law. Any dispute will be settled by the ordinary Danish courts